FAQ
Do you ship internationally?
Currently, we only ship within the US and Canada. Enter your entire address in English characters, and don't forget the postal code!
We hope to be able to ship to more regions soon.
How much does shipping cost?
Our warehouse is in the US, so shipments sent within the US will incur $15 shipping costs. Orders over $100 enjoy free shipping.
Duties and taxes on shipments to Canada are the responsibility of the customer, and will be calculated and collected at checkout. Brokerage fees may be charged to customers as well and vary by country and value of the package. We apologize in advance if this is high, but it is out of our hands.
Note, if you place an order for delivery to an address other than your own, the recipient may be responsible for tariffs and duties, as mandated by their local government.
Can I exchange an item for a different size?
Unfortunately, not. This is a super small operation run by the Rails Foundation and we aren't set up to process returns at the moment. Please check the size guides on apparel before ordering.
If you have received damaged items, please send a note with a proof of purchase and image of the item to RailsMerch@creativemc.com.
Where is my package?
You will receive your tracking number via email. Within the US, packages should be received within two weeks of the date on the shipping confirmation.